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HubSpot CRM Integration 

HubSpot is a CRM solution that enables businesses to manage their sales, marketing, and customer relationship processes from a single platform. It helps centrally track customer interactions, manage sales opportunities, and strengthen collaboration between teams. With HubSpot  and Netgsm integration, you can easily connect Netsipp, the new product of Netgsm, with HubSpot to make your call center processes smarter, faster, and more efficient.  

What Can You Do with the HubSpot - Netgsm CRM Integration? 

The following operations can be performed with the HubSpot - Netgsm CRM integration: 

  • Automatic records can be created on HubSpot for missed calls.
  • Automatic tasks or follow-up processes can be initiated in situations such as a customer leaving the call queue.
  • Automatic call logs can be created for completed calls.
  • Sales and support teams can be instantly notified via triggers linked to call events.
  • Customer requests can be prevented from being overlooked, and callback processes can be accelerated. 

HubSpot - Netgsm CRM Integration Setup Steps 

1. Creating a HubSpot Account 

  • Register on the HubSpot platform. After registration, log in to your account. 

2. Installing the Netgsm CRM Application 

  • Click the Marketplace icon on the HubSpot homepage.
  • Select the HubSpot Marketplace option from the menu that opens.

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  • Find the application by typing Netgsm in the search field. 

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  • Select the Netgsm CRM application and click the Install button. 

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  • Select the HubSpot account to be used for the integration.

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  • After granting the necessary permissions, click the Connect App button to complete the installation. 

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3. Connecting Your Netsipp Account 

  • Click the Marketplace icon and select Connected Apps from the menu that opens.

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  • Open the Netgsm CRM application from the listed applications. 

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  • Go to the Settings section on the screen that opens.
  • Click the Connect to Netsipp button. 

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  • Log in to your Netsipp account with your username and password.
  • Grant the access permissions. 

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  • After the Netsipp authorization process is complete, return to the HubSpot screen.
  • Click the Refresh Status button. 

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  • Once these steps are completed, your Netsipp account will be successfully connected. 

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Conclusion 

  • With the HubSpot Netgsm CRM integration, you can manage your call center processes in an integrated manner with HubSpot. By creating automatic actions tied to call events, you can strengthen customer follow-up, reduce manual tasks, and enable your sales and support teams to work more efficiently. 

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